President/CEO:Kevin Steiner
West Bend

For 127 years, West Bend Mutual Insurance Company has been providing property and casualty insurance to families and businesses in the Midwest and beyond. We are proud to be a mutual insurance company. We are driven to be the company of choice for our agents, associates, and policyholders. What makes us a best place to work is displayed through years of caring for our agents, associates, policyholders, and communities. First, an important part of our culture is supporting the communities in which our associates and agents live. Amid the pandemic, we partnered with our agencies to support organizations like food pantries, blood centers, and free clinics. When an agency committed to donating $500, West Bend pledged an additional $2,000. Our Charitable Trust awarded grants to more than 20 nonprofit organizations. Two of the largest donations were awarded to Feeding America and Red Cross of Southeast Wisconsin, which each received $50,000 to aid their noble pursuits. Second, our company returned $50 to all Home & Highway policyholders. We also extended premium due dates for all policyholders impacted by the crisis and automatically provided coverage on personal vehicles used by employees of restaurants that now offer delivery services. Third, through the pandemic, we did not layoff or furlough any associates. All associates continued to work and receive a paycheck. Fourth, associates under the director level received a $150 stimulus bonus. Our CEO encouraged associates to use the money as they saw fitting for their family and community. In addition to the stimulus bonus, all associates received a small gift every few months from retail shops insured by West Bend. This was a nice treat and great way that the company stayed in touch. Fifth, our officers delivered weekly company-wide communication to explain the latest on Covid and our company’s performance. It was comforting to hear from our officer team. They led with a clear vision of one day returning to the office, and supported us in finding new ways to build and maintain our relationship-driven culture. During the time when many of us remained at home, they assured us that we are all in this together, and our goal is to stay safe and healthy.