NAME: Baoling Wang
NEW JOB TITLE: Los Angeles-based vice president, managing director and international executive general adjuster, Crawford Global Technical Services
PREVIOUS POSITION: Los Angeles-based vice president, managing director and international executive general adjuster, Crawford Global Technical Services
INDUSTRY OUTLOOK: Over the past several years, the use of artificial intelligence has increased immensely across industries. The outlook for claims includes the potential of integrating AI to shape the claim process and experience for clients and employees. In addition, the outlook for claims includes the growing usage of parametric insurance solutions in place of or as a supplement to traditional insurance packages to streamline the claims process.
GOALS FOR NEW POSITION: My goals include mentoring and training employees on the modern approach to account adjusting in the complex global insurance market while delivering our mission on restoring and enhancing lives, businesses and communities. My main consideration is encouraging diversity and inclusion in the marketplace through thought-provoking dialogues to empower minority groups.
CHALLENGES FACING THE INDUSTRY: Challenges we face in claims involve developing the next generation of insurance professionals. It is no secret that the insurance industry is facing a war on talent as more employees are retiring from the industry than are entering, so there is a need to focus on cultivating new talent. I wholeheartedly commit to providing my accumulated knowledge, understanding and access to the highly complex global insurance market to elevating the next generation of insurance professionals.
FIRST EXPERIENCE IN THE INDUSTRY JOB MARKET: My first experience in the field as an adjuster was inspecting a water loss at a hoarder house. The dwelling had limited access and was excessively overfilled with contents. This made for a fun and unique experience in measuring and sketching the structure while accurately scoping the loss.
ADVICE: To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment. Ralph Waldo Emerson … Strive to have a strong understanding of your organizations culture and ability to effect change. Always be yourself, especially in the face of adversity. Display curiosity and the drive for continuous improvement and education. Be open and respectful to others perspectives, experiences and skillsets.
OUTSIDE THE INDUSTRY, A DREAM JOB: Event planning
COLLEGE MAJOR: Sociology
LOOKING FORWARD TO: As a minority woman leader, I am cognizant of the need for inclusivity and diversity. As such, I am looking forward to sharing my platform both socially and technically to further help the path to inclusivity and diversity in the marketplace.
FAVOURITE MEAL: Korean barbeque I love the multitude of flavors and the versatile dining experience that allows for a fun shared meal among any group.
BOOK: The Life-Changing Magic of Tidying Up, by Marie Kondo
HOBBIES: I love traveling and immersing myself in the local culture and cuisine. I also enjoy trying new recipes with my family and friends. Crafting has always been a huge hobby and a way for me to relieve stress.
TV SHOW: I Love Lucy. I grew up watching the show with my family, which helped us learn our new language, English.
ON A SATURDAY AFTERNOON: Spend quality time with family, friends and my French Bulldog.
