NAME: Carey Bond
NEW JOB TITLE: Greenville, South Carolina-based head of claims, Americas for Lloyds of London
PREVIOUS POSITION: Greenville, South Carolina-based claims team leader, Canal Insurance Co.
INDUSTRY OUTLOOK: Positive. Innovation and technology are leading the way in offering products and services to the industry that can only improve the customer experience. This is an exciting time to become a part of Lloyds, as we work to reimagine what the claims process looks like for the entire market. As the industry innovates, Ill be working with my London colleagues at the forefront of that change in the Lloyds market.
GOALS FOR NEW POSITION: My main goal will be to provide extraordinary service to our customer base, including an immediate focus on providing support for the U.S. hurricanes, like Hurricane Laura. As I jump into my role, Ill be working with the Lloyds market in the U.S. to ensure that customers affected by Laura and all other hurricanes have their claims addressed promptly. And tied to that, my other goal will be to lead the Future at Lloyds Claims Service through a successful implementation in the U.S. that meets the unique requirements of the U.S. market. For example, for the second half of the year, well be making changes to our catastrophe reporting data and reviewing their successes in the claims process.
CHALLENGES FACING THE INDUSTRY: One of the largest challenges faced in claims has been preventing smaller, easier claims from getting in the way of more significant and complex claims. As we work to improve our claims solutions with the Future at Lloyds, were working toward automating those more regular claims so that our experts can immediately be routed to the more complex claims and process them faster, helping our customers sooner.
FIRST EXPERIENCE IN THE INDUSTRY JOB MARKET: My first role was as a multiline field adjuster, handling all varieties of claims. Learning the business as I was doing it was an enlightening experience.
ADVICE: Seek opportunities and feedback. It is a unique and rewarding time to be in the insurance industry, as todays technology seemingly evolves constantly. Be sure to seek those opportunities that will sharpen your perspective.
OUTSIDE THE INDUSTRY, A DREAM JOB: Public speaking
COLLEGE MAJOR: Business administration
LOOKING FORWARD TO: I look forward to developing meaningful relationships within the Lloyds market that will enhance the Future at Lloyds strategy. Working with a variety of stakeholders, Im hoping my past and future relationships will help shape a Lloyds market that is better for all. Additionally, Im looking forward to providing insight and input to improve the customer experience. Through my experience with past employers, including Canal, Nationwide Mutual Insurance Co. and The Travelers Cos. Inc., Im looking forward to bringing a unique experience to help inform our claims process.
FAVOURITE MEAL: T-bone steak and broccoli
BOOK: My American Journey, by Gen. Colin Powell
HOBBIES: Sports and motorcycles
TV SHOW: How Its Made
ON A SATURDAY AFTERNOON: Long rides on my motorcycle
