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Interview

NAME: Patricia Onion

NEW JOB TITLE: Jacksonville, Florida-based chief operations officer, One Call

PREVIOUS POSITION: Overland Park, Kansas-based CEO, Berkley Medical Management

INDUSTRY OUTLOOK: The outlook for our industry is good. As the world of work continues to change, we need to evolve with it, creating the most convenient, efficient, and cost-effective services possible for injured workers. Unfortunately, our continued success relies on people getting hurt on the job, so it’s important to prevent injuries from occurring when possible, such as helping remote workers establish ergonomically correct workstations.

GOALS FOR NEW POSITION: To work closely with our very talented team to optimize operations that will deliver market-defining service to our clients.

CHALLENGES FACING THE INDUSTRY: I think we face many of the same challenges as everyone else – challenges predominantly created by COVID-19. In particular, the pandemic has made it challenging to fill critical roles.

FIRST EXPERIENCE IN THE INDUSTRY JOB MARKET: I worked as a job placement specialist focused on returning injured workers to work.

ADVICE: RUN … no, not really. Think big, move fast, deliver awe, and WIN as a team. Oh, and listen to your elders.

OUTSIDE THE INDUSTRY, A DREAM JOB: I would like to be a very successful stand-up comedian.

COLLEGE MAJOR: Bachelor of Science in psychology from Kansas State University and a Master of Arts in counseling psychology from the University of Missouri.

LOOKING FORWARD TO: Everything. This is such an exciting time for One Call as we grow our services and business. I love the company’s focus on getting injured workers the care they need when they need it.

FAVOURITE MEAL: Mexican, Mexican, Mexican.

BOOK: “50 Shades” … OK, I just wanted to make sure you were paying attention. I love Stephen King and psychological thrillers.

HOBBIES: Exercising, because my favorite food is Mexican.

TV SHOW: “Longmire” and “Yellowstone” … I guess I have a type.

ON A SATURDAY AFTERNOON: Being new to Florida, we enjoy discovering the different tiki bars in the area.

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