NEW JOB TITLE: London-based president, U.K. and Ireland, Crawford & Co.
PREVIOUS POSITION: London-based chief client officer, Crawford & Co.
OUTLOOK FOR THE INDUSTRY: The insurance industry is one that is changing rapidly. Insurers have increased their focus on promoting risk awareness and reducing risk. Consequently, loss adjusting claims management companies need to adapt to the changing needs of their clients by embracing technology and developing personalized solutions.
GOALS FOR YOUR NEW POSITION: My focus is on growing the business by continuing to attract and develop top talent and by offering tailored solutions to our clients. We will continue to embrace new technologies and innovation to ensure that we are the partner of choice for our clients. Our continued development of solutions such as Alexa first notification of loss, virtual reality, drones, automation and much more is already delivering real change to our clients and their customers.
CHALLENGES FACING THE INDUSTRY: Technology is a major disruptor for the industry. Clients and their customers have increased expectations, which means that the success of loss adjusting and claims management companies will depend on the right balance of automation and personalized service. The attraction and development of top talent able to understand new and emerging risks is a significant challenge for all across the insurance industry.
FIRST EXPERIENCE: I was a trainee underwriter for Axa Insurance.
ADVICE FOR A NEWCOMER: Be curious and communicate with people at all levels to develop a good understanding of your industry. Be receptive to constructive feedback and, above all, strive for excellence.
DREAM JOB: A criminal psychologist
LOOKING FORWARD TO: Leading a successful team and fulfilling Crawford’s mission to restore and enhance lives, businesses and communities.
COLLEGE MAJOR: Risk management
FAVORITE MEAL: Thai food
BOOK: Anything by Harlan Coben or Lee Child
HOBBIES: Fitness and reading
TV SHOW: “Mad Men”
ON A SATURDAY AFTERNOON: My children decide the weekend activities, so swimming, ice skating, water parks, theme parks… the list is endless.
