Pam Humphrey

Global Client Executive and Senior Vice President
Chubb Insurance Company

Pam Humphrey is a Global Client Executive and Senior Vice President for Chubb Insurance Company, formerly ACE Group. With more than 40 years of insurance industry experience, Ms. Humphrey joined ACE Group in 1999 as Risk Management Branch Manager for the Houston office and was promoted to Senior Vice President and Regional Executive in 2007. While in that role, Ms. Humphrey was responsible for the regional production plan, distribution and product sales and marketing, producer management, staff management and general operations. Her vast industry experience includes handling a wide variety of casualty accounts, including focusing on the following: Service, Heavy Industrial, Energy and Construction. The Houston Region was consistently a strong performer for ACE while under her direction and was named Region of the year in 2007.

In 2013 Ms. Humphrey was appointed Global Client Executive for Chubb in where she is currently responsible for 22 major clients. She manages the Chubb relationship for her clients including developing strategies and facilitating account retention activities, as well as new business opportunities. Her previous role as Regional Executive prepared her for today’s responsibilities.

Prior to her tenure with ACE, Ms. Humphrey spent 20 years with several other national insurance carriers, serving in various regional casualty underwriting positions. She received her Bachelor of Arts degree in Mass Communications, with a minor in Business, Texas Lutheran University in Seguin, TX. She holds the Chartered Property Casualty Underwriter (CPCU) professional designation.

Ms. Humphrey is an active member of the Houston Community. She is an associate member of the Houston RIMS Chapter. A current Board member for Children at Risk, she volunteers through Top Ladies of Distinction, a Community Service organization that mentors today’s youth, and she volunteers at a local inner city elementary school. She is a devoted, actively involved member of Fifth Missionary Baptist Church, The National Council of Negro Women and the NAACP. Pam also loves to travel, entertain and spend quality time with her family.

Refilwe Moletsane

Head of Compliance — Africa Zone
AIG

Refilwe Moletsane in her over 23 years of Insurance Career has served in various portfolios including Deputy Chief Executive Officer of the South African Insurance Association.

She joined AIG South Africa in July 2010 as the Country Compliance Officer. In 2013 she was appointed as the Compliance Leader for Africa responsible for (South Africa, Kenya and Uganda), the role which was redefined to Head of Compliance – Africa Zone in 2014.

Prior to joining AIG, Ms Moletsane served her reign at the South African Insurance Association (“SAIA”), where she served as Deputy Chief Executive Officer and was responsible for insurance industry’s Motor Insurance, Legal and Compliance. She was also instrumental in the insurance industry’s legislation and regulations debates under the Parliamentary Portfolio Committee of Finance until June 2010. Before joining SAIA 2007, Ms Moletsane held various portfolios in Hollard Insurance including, Product Development, Account Management (including sales and operations) and Project Management under the office of the Bank and Motor Division Managing Director. She is currently appointed as an alternative Board Member on the SAIA Board.

Ms Moletsane’s experience in insurance played a significant role in her appointment as Member of the Financial Advisory and Intermediary Services (“FAIS”) (“Regulator”) Board Committee from 2008 to 2011.

Ms. Moletsane previously provided insurance consumer education talks on indigenous radio stations and in 2009 was nominated as one of the most influential individuals in the insurance industry.

Refilwe holds a Bachelors of Jurisprudence Degree (University of the North West 1992). Management Advancement Program (University of Witwatersrand Business School 1997), Diploma in Business Associate – Leadership Advancement Program (University of Cape Town Graduate School of Business) and Bachelor of Honours Degree – Insurance and Risk Management (University of the Witwatersrand 2011).

Heather Schwartz Sanderson, Esq., MSCC, CHPE, CLMP, CMSP

Chief Legal Officer
Franco Signor LLC

Over the past 10 years, Heather has become nationally recognized as one of the foremost and cutting-edge legal experts in Medicare Secondary Payer Compliance. An avid blogger and national speaker, Heather is a regularly published author and national speaker on MSP compliance. Her articles have been featured in publications such Risk & Insurance, Workerscompensation.com, Defense Research Institute (DRI), and Claims and Litigation Management (CLM) Alliance Magazine.

Currently serving as Franco Signor’s Chief Legal Officer, Heather leads corporate Medicare and Medicaid Secondary Payer compliance initiatives for the organization and remains directly engaged with Franco Signor’s TPA and carrier-based clients. Heather is charged with the drafting and negotiating of corporate contracts, the definition and development of corporate policies and provides continuing counsel on all corporate legal matters. Heather also oversees and directs Franco Signor’s Legal and Human Resources Departments.

Prior to joining Franco Signor, Heather previously served as lead counsel for Optum (formerly Helios)’s MSP division as well as Corporate Counsel for Gould & Lamb (now known as ExamWorks Clinical Solutions). Heather has a Juris Doctorate degree from St. Thomas University School of Law and also an undergraduate degree in Political Science from The University of Central Florida.

Heather is a recipient of a 2018 Business Insurance Break Out Award. She was also awarded Best Medicare Set-Aside/Settlements Blogger for 2016-2017 by WorkersCompensation.com.

Heather is currently serving on the 2018-2019 Executive Board for the Medicare Advocacy Recovery Coalition (MARC). She is a member of the Florida Bar and holds the following certifications: Medicare Set-Aside Consultant Certified (MSCC), Certified HIPAA Privacy Expert (CHPE), Certified Litigation Management Professional (CLMP), and Certified Medicare Secondary Payer Professional (CMSP).